Privacy Policy

Last updated: 4 September 2026

Kim Pinnuck Aesthetics ("KPA", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase products from our online store, contact us, make an appointment or otherwise interact with Kim Pinnuck Aesthetics.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Kim Pinnuck Aesthetics

Kim Pinnuck Aesthetics is a nurse-led aesthetic clinic based in Parkdale, Victoria, Australia.

Our website provides information about our clinic, treatments and skincare products and allows customers to purchase products online and contact us regarding appointments and services.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with us. This may include:

• your name and contact details, such as email address, telephone number and postal or delivery address;
• information associated with your online purchases, including products purchased, order details and delivery information;
• information you provide when contacting us or communicating with our team;
• appointment and consultation information;
• information you voluntarily provide about your skin, treatment history, preferences, concerns or goals when relevant to providing our services;
• marketing preferences and communication preferences;
• information submitted through website forms;
• information relating to your interactions with our website, including technical and device information; and
• information collected through cookies, pixels and similar technologies.

3. Sensitive and Health Information

When you make an appointment, participate in a consultation or receive services from KPA, we may collect information that is relevant to providing safe and appropriate services.

This may include information about your skin, treatment history, relevant health information, allergies, medications or other information that you choose to provide during a consultation or treatment process.

We only collect and use information of this nature where it is reasonably necessary for providing our services, managing your appointment or otherwise operating our clinic, and in accordance with applicable privacy requirements.

Please avoid providing health or other sensitive information through general website forms unless it is specifically requested or necessary.

4. Information Collected Through Our Website

When you visit our website, certain information may be collected automatically. This can include:

• your IP address;
• browser and device information;
• operating system information;
• pages or products viewed;
• referring website or source;
• website interactions and events;
• approximate location information derived from your IP address;
• information about how you interact with our website; and
• other technical information required to operate, secure and improve the website.

This information may be collected through Shopify and through third-party analytics, advertising, marketing and customer-event technologies described below.

5. Online Orders and Payments

When you purchase products through our online store, we collect information necessary to process and fulfil your order.

This may include your name, contact details, billing information, delivery address, order details and other information required to complete the transaction.

Payment transactions are processed through Shopify and applicable payment providers. We do not generally receive or store your complete payment card details.

Information relating to your purchase may also be shared with service providers involved in payment processing, order fulfilment, shipping, delivery and customer support.

6. Appointments and Consultations

If you contact KPA or make an appointment, we may collect information necessary to manage your booking, communicate with you and provide our services.

During a consultation, you may voluntarily provide additional information relevant to your treatment or skincare needs. This information may be recorded as part of your client and treatment records.

We use this information to support appropriate client care, appointment management, treatment planning, follow-up communication and clinic administration.

7. How We Use Personal Information

We may use personal information for purposes including:

• providing and administering our products and services;
• processing and fulfilling online orders;
• managing appointments and consultations;
• communicating with customers and clients;
• responding to enquiries and providing customer support;
• maintaining client and treatment records where appropriate;
• processing payments and arranging delivery;
• managing our website and online store;
• improving our products, services and website;
• understanding website and customer interactions;
• sending marketing communications where permitted and where you have provided the appropriate consent or otherwise where permitted by law;
• measuring the effectiveness of advertising and marketing campaigns;
• protecting our website, business and customers from fraud, misuse and security threats;
• complying with legal and regulatory obligations; and
• performing other functions reasonably necessary to operate our business.

8. Marketing Communications

Where permitted by law, we may send you marketing communications about KPA products, skincare, services, promotions, educational content, events or other information that may be relevant to you.

Depending on how you interact with us, marketing communications may be delivered by email or SMS.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the relevant communication. You may also contact us to request that we stop sending marketing communications.

Opting out of marketing communications will not prevent us from sending you non-marketing communications that are necessary for an order, appointment, transaction or other service-related purpose.

9. Shopify

Our online store is powered by Shopify. Shopify provides the technology that enables us to operate our online store, process transactions, manage customer and order information and provide certain website functionality.

Shopify may process personal information in accordance with its own privacy practices and applicable terms.

Our Shopify store also uses Shopify customer-event technologies and Shopify Network Intelligence. Shopify states that Network Intelligence may use customer data with other Shopify data to improve products, advertising and personalisation for merchants.

10. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts and similar technologies to operate the website, remember preferences, understand website usage, support advertising and marketing activities and improve your experience.

We and our partners, including Shopify, may use these technologies to personalise your experience, show advertising and perform analytics.

Where required, these technologies will be used for the relevant purposes only after you provide the applicable consent through our cookie consent tools.

You may be able to manage your cookie preferences through the cookie banner and preference controls provided on our website. You can also adjust certain cookie settings through your browser.

11. Analytics and Advertising Technologies

Our website uses third-party technologies to help us understand website activity, measure advertising performance and provide relevant marketing.

These technologies currently include services associated with:

• Meta, including Facebook and Instagram;
• Google and YouTube;
• Google Ads; and
• other Shopify customer-event technologies.

These services may collect information about your interactions with our website and may use cookies, pixels or similar technologies.

Depending on your consent and the settings of the relevant service, information may be used to measure advertising campaigns, understand website activity, create audiences or provide more relevant advertising.

12. Email and SMS Marketing Services

We use third-party marketing platforms to manage email and SMS communications and related customer interactions.

These currently include:

• Mailchimp; and
• Omnisend.

These services may process information such as your name, email address, telephone number, marketing preferences, purchase information and interactions with marketing communications, where applicable.

These platforms may also use tracking technologies to determine whether communications have been delivered, opened or interacted with, subject to applicable settings and consent requirements.

13. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services or comply with legal obligations.

These parties may include:

• Shopify and service providers supporting our online store;
• payment processors and financial service providers;
• shipping and delivery providers;
• email and SMS marketing providers;
• advertising, analytics and measurement providers;
• technology and website service providers;
• professional advisers where reasonably necessary;
• government agencies, regulators or law enforcement where required or permitted by law; and
• other service providers where reasonably necessary to operate KPA.

We do not sell personal information to third parties.

14. Third-Party Services and Links

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently from KPA and may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Overseas Disclosure and Data Storage

Some of the service providers we use may store or process personal information outside Australia.

Our Shopify store currently uses data hosting infrastructure located in the United States. Other service providers, including technology, marketing, analytics and advertising providers, may also process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to use reputable service providers and to manage personal information in accordance with applicable privacy obligations.

16. Protection of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, password protection, secure technology platforms, restricted access to client information and other appropriate administrative and technical safeguards.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

17. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and client records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.

18. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal requirements.

To make a privacy request, please contact Kim Pinnuck Aesthetics using the contact details provided below.

We may need to verify your identity before responding to a request involving personal information.

19. Privacy Complaints

If you believe that KPA has mishandled your personal information or has not complied with applicable privacy obligations, please contact us and provide details of your concern.

We will review your complaint and take reasonable steps to respond and resolve the matter.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

20. Children

Our website and services are not directed specifically to children.

We do not knowingly collect personal information from children where collection is not reasonably necessary for our services or permitted by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy obligations.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

22. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or wish to make a privacy complaint, please contact Kim Pinnuck Aesthetics through our website or contact the clinic directly.

Kim Pinnuck Aesthetics
31 Stewart Avenue
Parkdale VIC 3195
Australia

Website: kimpinnuckaesthetics.com.au